General
Set up and configuration
Manage users
Troubleshooting
Registers
Manage content
- Delete document
- Edit, review and approve process
- Edit, review and approve policy
- Create and publish new policy
- Create and publish new process
- Previous item version information
- Edit roles
- Edit release notes
- Hide items (archive content)
- Introduction to release management
- Manage document
- Manage regulations
- Publish multiple changes (in one release)
- Publish single item (manage changes)
- Download and print content
- Delete role
- Delete policy
- Delete process
- Delete or archive regulation
Audits
Training Resources
Business units
- Guide new business unit set up
- Working example 1 - locking down content access to 2 separate items
- Working example 2 - want all staff to view content yet only one group can edit
- Existing business unit review and configuration
- Guide ongoing business unit maintenance
- Manage business units for registers
Reports
Required Reading
Reset password
If you have lost or forgotten your password, you can restore access to your account by creating a new password.
Change forgotten password
Step 1
You will receive an error if you enter incorrect login details.
Step 2
To reset your password, click Forgot password.
Step 3
Enter the email address associated with your account and click Reset password.
Step 4
Check your email and follow the prompts to reset your password.
Password requirements
Passwords should meet the following requirements:
- Be eight (8) or more characters long
- Contain at least one (1) number
- Contain a mix of upper- and lower-case characters
- Contain at least one of these symbols: !@#$%^&*()=
- Not contain hyphens (-)
Troubleshooting log in issues
Password not being accepted
Try an alternative password as per the password requirements above and click Sign in.
Password reset email not received
The password reset email will be sent directly from the Centro system (from [email protected]). If you did not receive the password reset email within 5 minutes, please check the following:
- Check the email did not come to your junk mail
- Request a system Administrator send a password reset request (refer to Manage Users page for more information)
- Check with your internal IT team that the emails from the Centro system are not being blocked by internal servers
- Once confirmed that the internal servers are no longer blocking the email, let our team know at [email protected]
Log in page loading issue
If the system is not loading within a reasonable time period, please empty the browser cache and try again.