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Report an incident, complaint or give feedback (QMS Mobile App)

Updated

All users can use the QMS Mobile App on their mobile devices to: 

  • Report an incident
  • Lodge a complaint
  • Submit feedback. 

This guide will use an example of reporting an incident, but complaints and feedback follow a similar process. 

Adding a new Register Item – Process Viewing Staff

Step 1

Access the QMS Mobile App and navigate to Report & Improve. Click on the relevant register. 

Step 2

Complete the form. Provide as much information as possible. Mandatory fields are marked with a red (*) asterix, all other fields are optional however staff are encouraged to follow their organisation’s procedures with completing Register forms

Step 3

Click Save. The incident/complaint/feedback will be submitted into the system automatically and you will be redirected back to the Report & Improve page. 

Adding a new Register Item – Administrators and Incident and Improvement Managers

Step 1

Access the QMS Mobile App and navigate to Report & Improve. Click on the relevant register. 

Step 2

Click Add new Incident.

Step 3

Complete the form. Provide as much information as possible. Mandatory fields are marked with a red (*) asterix, all other fields are optional however staff are encouraged to follow their organisation’s procedures with completing Register forms

Step 4

Click Save. The incident/complaint/feedback will be submitted into the system automatically and you will be redirected back to the Incident page. 

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