Category - Troubleshooting

Articles

Email invitation and notification alerts troubleshooting
First access to the QMS web app is always initiated by an email. Organisation administrators will get an email when they register, which will provide instructions for setting up their account and becoming an administrator.
Integrate with SharePoint
All content within the QMS web app has a unique web address. This means the content stored on the web app can be referred to from other systems, such as SharePoint.
Upcoming training sessions
Upcoming training opportunities for QMS Administrators
Reset password
If you have lost or forgotten your password, you can restore access to your account by creating a new password.
Information management recommendations
The QMS web app is a secure way to store organisational policies, processes, and documents. All users can utilise various functionalities on the app to access and save their stored content.
General troubleshooting
For Google Chrome or Microsoft Edge Clear Cache Open your browser.Click the three dots in the top-right corner.Select Settings.Go to Privacy and security.Click Clear browsing data.Choose All time as the time range.Tick the Cookies and Cached images and files optionClick Clear data. New Incognito Window If this has not resolved the issue, you can also try accessing the web portal in an incognito browser. Here is a […]
Clear cache
For Google Chrome or Microsoft Edge Clear Cache Open your browser.Click the three dots in the top-right corner.Select Settings.Go to Privacy and security.Click Clear browsing data.Choose All time as the time range.Tick the Cookies and Cached images and files optionClick Clear data. New Incognito Window If this has not resolved the issue, you can also try accessing the web portal in an incognito browser. Here is a […]